Support

We usually reply within 1–2 business days.

Need help with Revela? Email us at revelastudiosupport@gmail.com and include:

• your device and its macOS, iOS or iPadOS version,
• what you were trying to do,
• what happened instead (a screenshot helps a lot).

Common questions

My edit failed but credits were deducted

Failed edits are automatically refunded to your credit balance. If the refund doesn't appear within a few minutes, email us and we'll fix it.

How do I cancel or change my subscription?

Subscriptions are managed by Apple. Open Settings → your name → Subscriptions on iPhone or iPad, or System Settings → Apple ID → Media & Purchases → Subscriptions on a Mac, to change or cancel your plan. Your plan stays active until the end of the paid period.

How do I request a refund?

Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.

How do I delete my account and data?

In Revela, open Settings → Account and choose Delete account…. After you confirm, Revela immediately deletes your account and cloud credit balance. Your photos and files on your devices are not deleted.

Deleting your account does not cancel an active App Store subscription. Cancel or change it on iPhone or iPad in Settings → your name → Subscriptions, or on a Mac in System Settings → Apple ID → Media & Purchases → Subscriptions. See our Privacy Policy for details about data retention.

Where are my photos stored?

On your device. Many edits (light, colour, black & white, film looks, background removal) are made on your device and never uploaded. Only generative edits — like replacing the sky — send a downscaled copy of that photo through our server to OpenAI, the company behind ChatGPT, and only after you allow it. We don't keep copies. Prefer nothing in the cloud? Choose Settings → Privacy → Only this device. More in the Privacy Policy.